Frequently Asked Questions

1.- When will my order arrive?

Within 48 hours after payment is received.

Product Available in Store: 2 to 3 business days.

 

2.- Can I exchange my product? 

Exchanges are only made for size errors and are effective within a maximum period of 48 hours.

No exchanges are made for collection, exclusive, and imported models.

(PRE-ORDER)

 

3.- What payment methods do we accept?

 

This online store accepts the following payment methods, secured by the transaction leader MERCADO DE PAGO (MERCADO LIBRE): 

 

We Accept Credit Cards

VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB

Debit Cards

VISA, MASTERCARD

Cash 

YAPE, PLIN, BCP AND BBVA ACCOUNTS, AS WELL AS THE CASH PAYMENT SYSTEM.

 

If you pay through Mercado Pago, we will protect your money until you receive your purchase.

When you pay, the seller can see the money in their account, but they have to wait to use it. We've set it up this way so you have time to receive and evaluate the product.

Although uncommon, if you have any issues with your purchase, we'll be there to help you.

The first thing you need to do is file a claim with your seller. It would be important to do so as soon as possible and tell us in detail what happened, so we can follow up on your issue and help you resolve it.

If you pay with Mercado Pago and encounter a problem, we will refund 100% of your money because your purchase is always protected

 

At Dabullstore, we want your money and bank accounts to be protected with the best technology from Godaddy and Mercado de Pago, ensuring 100% security and trust in your transactions.

 

4.- Can I request a refund? 

 

Yes, as long as the delivery times are not met.

 

 

 

5.- What should I do if I have received an incorrect product?

 

If you notice that the product is not what you ordered, please contact us via WhatsApp at +51 971516101 or by email at dabullstore@gmail.com. 

 

6.- Do you offer cash on delivery service?

 

NO, the only accepted payments are: bank transfer, YAPE, PLIN, and credit card.

 

7.- I was not home when the order arrived. Can I reschedule my order?

 

Yes, delivery can be rescheduled, but there is an additional cost. Please inquire about the cost via inbox on our social media.